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Shipping terms
ORDERS WITHIN THE NETHERLANDS, BELGIUM AND GERMANY
Shipping time
We do our best to ship your order as soon as possible, as of orders placed before 15:00 o'clock the shipment will be released the same day. If you have chosen or will choose to shape your lamp by us the delivery time will be 1 or 2 business days longer.
Not feasible?
In some cases, the estimated delivery time may not be feasible, because, for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.
Shipping service
Shipment within the Netherlands will be done with DHL. You can choose between home delivery or delivery at a DHL pick-up point.
Track & trace code
After we’ve shipped your order, you will receive a track & trace code from us, by which you can easily track your order. If you’re not at home at the time of delivery, the package will be offered at your home the next day, or it will be delivered at a pick-up point in your neighbourhood. Of course, you will receive a notification and after this, you can pick up your package at the DHL pick-up point. Please note that by picking up the package, a valid ID can be asked for. Because the status of the shipment will be adjusted in the track & trace system, everything will be transparent for you.
Shipping costs
We provide free shipping with an order value of €40 or more for The Netherlands.
ORDERS WITHIN EUROPE
We do our best to ship your order as soon as possible. Please see the chart below for the estimated delivery time in your country. In some cases, the estimated delivery time may not be feasible, because for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.
| Country | Delivery time (working days) | Country | Delivery time (working days) |
| The Netherlands | 1-2 | Lithuania | 3-4 |
| Belgium | 1-2 | Luxembourg | 1-2 |
| Bulgary | 4-5 | Austria | 2-3 |
| Denmark | 2-3 | Poland | 3-4 |
| Germany | 2-3 | Portugal | 4-5 |
| Estonia | 4-5 | Romania | 4-5 |
| Finland | 3-6 | Slovenia | 3-4 |
| France | 3-4 | Slovakia | 3-4 |
| Hongary | 3-4 | Spain | 3-4 |
| Czech Republic | 3-4 | ||
| Italy | 3-4 | ||
| Croatia | 5-6 | Sweden | 3-5 |
| Latvia | 3-4 |
Shipping time
Shipment within countries in Europe will be made with DHL. After we’ve shipped your order, you will receive a track & trace code from us, by which you can easily track your order. If you’re not at home at the time of delivery, the next day the package will be offered at your home address again, or it will be delivered at a DHL pick-up point in your neighbourhood.
Of course, you will receive a notification and after this, you can pick up your package at a later time at the DHL pick-up point. Please note that by picking up the package, a valid ID can be asked for. Because the status of the shipment will be adjusted in the track & trace system, everything will be transparent for you.
Home delivery:
| Zone | Costs | Free delivery from |
| Zone 1 France, Austria, Luxembourg, Denmark & Poland |
€ 11 | € 50 |
| Zone 2 Sweden, Czech Republic, Spain, Monaco, Ireland, Finland & Italy and Switserland |
€ 28 |
€ 150 |
| Zone 3 Bulgaria, Estonia, Hungary, Croatia, Latvia, Lithuania, Portugal, Romania, Slovenia & Slovakia |
€ 42 |
€ 200 |
| Zone 4 Greece |
€ 53 |
€ 250 |
INTERNATIONAL ORDERS
Do you live outside the European Union and would you like to order? Please contact our customer service at [email protected] for an indication of the shipping costs and delivery time to your country of origin.
PLEASE NOTE: however we will do everything in our power to clear your products through Customs in your country, Cotton Ball Lights cannot be held responsible for additional costs such as duties, taxes and customs fees.